Frequently Asked Questions

1. Are the bags sold at Shop Bags LLC authentic?

Yes. Every item goes through a documented intake and chain-of-custody process before it is listed. Our specialists perform brand-specific reviews, and every pre-owned designer bag requires sign-off from two authenticators. All pre-owned items are also verified by Entrupy and ship with an Entrupy Certificate of Authenticity.

2. What if my item turns out to be inauthentic?

We guarantee authenticity or your money back. If any item purchased from Shop Bags LLC is proven inauthentic by an independent professional authentication service, we refund the full purchase price, including original shipping costs. This guarantee has no time limit. Learn more about our money-back guarantee.

3. How much does shipping cost and how long does delivery take?

Standard Shipping is free and takes 6–7 days, including 3 days of handling. Express Shipping costs $59 and takes 4–5 days, including handling. Orders placed before the 1:00 PM daily cut-off begin processing that day, and we ship Monday through Saturday. Every order is insured and includes free tracking.

4. Do you ship internationally?

Not at this time. We currently ship within the United States only.

5. What is your return policy?

You have 30 days after receiving your item to request a return. Items must be in the same condition you received them: unused, with tags attached, in the original packaging, and with a receipt or proof of purchase. Returns are free with no restocking fees. To start a return, email customersupport@shopbags.online. Once your request is approved, we'll send you a return shipping label and instructions. Items sent back without an approved return request cannot be accepted.

6. Which items cannot be returned, and can I exchange an item?

Custom products such as special orders or personalized items, personal care goods such as perfumes and colognes, and gift cards are non-returnable. We don't process direct exchanges: the fastest way to get a different item is to return your original purchase and place a new order once the return is accepted.

7. When will I receive my refund?

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued automatically to your original payment method within 10 business days, though your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval, contact us at customersupport@shopbags.online. If your order arrives damaged, defective or incorrect, please contact us right away so we can make it right.